Privacy Policy – RDS Solutions LTD

Effective Date: 1/02/2024
Last Updated: 3/06/2025

1. Introduction

At RDS Solutions LTD, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

We are the data controller for personal data collected via our website and through the course of providing our services. This means we determine the purposes and means of processing your data.

Contact:
RDS Solutions LTD
33 Greswold Close, Coventry, England, CV4 9JJ
0800 002 9456
enquiry@rdssolutions.co.uk
Data Protection Officer (DPO): Dacian Marin, enquiry@rdssolutions.co.uk

3. What Data We Collect

Directly from you: name, address, email, phone number, job title, service requests, and payment details.
Automatically via our website: IP address, browser type, location, device identifiers, and website usage patterns via cookies and similar technologies.
From third-party sources: analytics providers and public sources like Companies House.

4. How We Collect Your Data

Direct interactions (phone, email, forms).
Automated technologies (e.g., Google Analytics, Hotjar).
Third-party sources (e.g., public records).

5. How We Use Your Data

To deliver and manage security services.
To respond to enquiries and provide support.
To manage service requests and contracts.
To send updates or marketing communications (with consent).
To improve website functionality and user experience.
To comply with legal and regulatory requirements.

6. Legal Basis for Processing

Contractual necessity – providing requested services.
Legal obligation – complying with law.
Legitimate interests – improving services without overriding your rights.
Consent – for marketing or non-essential cookies.

7. Data Sharing

Internal teams and approved service providers.
Government or legal authorities, when required.
Trusted third parties outside UK/EEA with safeguards.

8. Cookies and Tracking Technologies

We use cookies to improve site performance. Tools like Google Analytics and Hotjar help us monitor usage. Manage cookies via your browser or our consent tool. Opt-out options are also available per provider.

9. Data Retention

We retain personal data as necessary, usually a minimum of six years to meet legal obligations. Data may be anonymised for analytical purposes beyond that.

10. Your Rights

You have the right to:

Access your personal data.
Correct inaccurate data.
Request deletion where appropriate.
Object to processing (e.g., for marketing).
Restrict processing under certain conditions.
Request data portability.
Withdraw consent at any time.
Complain to the ICO: https://ico.org.uk/concerns

To exercise rights, contact our DPO with proof of identity and details of your request.

11. Data Security

Secure servers and encryption.
Access controls and confidentiality agreements.
Incident response procedures for data breaches.

In case of a notifiable breach, we will inform the ICO and affected individuals.

12. Children’s Privacy

Our services are for adults (18+). We do not knowingly collect data from minors.

13. Updates to This Policy

This policy may change. The latest version is always on our website. Check regularly for updates.

14. Contact Us

If you have questions or wish to exercise your rights, contact:
Data Protection Officer
enquiry@rdssolutions.co.uk
33 Greswold Close, Coventry, England, CV4 9JJ
0800 002 9456